Translated data: The Chief Analytics Technology and Innovation Officer at Citibank stated that generative AI has already brought profound impacts to the banking industry, especially in data-driven decision-making. Banks are utilizing this technology to assist customer service, automate tasks, and enhance internal search efficiency. However, there are concerns about the risks associated with external chatbots, and as a result, they have not been introduced yet. Generative AI is driving internal changes within banks and ensuring responsible implementation of projects through rigorous audits.