With the popularity of artificial intelligence technology, AI is reshaping people's habits of accessing medical and health information. According to a recent data report released by OpenAI, ChatGPT has become an important channel for millions of users worldwide to obtain health consultations, with daily visits exceeding 40 million人次.

The report points out that this trend is particularly significant in non-clinical tasks. About 1.6 to 1.9 million user messages per week are concentrated in the health insurance field, including comparing insurance plans, bill claims consultation, and qualification reviews. Users do not simply use it as a diagnostic tool, but more often use AI to organize complex medical terms, explain insurance clauses, and prepare related administrative documents.

Interestingly, AI usage is more active during traditional healthcare "gaps." Statistics show that about 70% of health-related interactions occur outside of clinic standard operating hours, meeting users' immediate needs at night and on weekends. Additionally, in "hospital deserts" where medical resources are scarce, AI tools are significantly more active, serving as a supplementary means to address uneven distribution of medical resources in remote areas.

At the same time, the acceptance of AI among professional healthcare professionals is rapidly increasing. Data shows that in 2024, 66% of American doctors used AI in their work, and nearly half of nurses also used AI weekly to handle documentation and workflow support. To further enhance the professionalism and safety of AI in the medical field, OpenAI also released a new benchmark test called HealthBench, aimed at evaluating the reliability of AI systems from multiple dimensions such as emergency care and global health.

Key points:

  • 🌐 High usage: Over 40 million people globally consult ChatGPT about health issues every day, and a quarter of users interact weekly on related topics.

  • 📑 Administrative focus: Most consultations are not about disease diagnosis, but rather non-clinical matters such as health insurance comparisons, bill processing, and understanding medical terminology.

  • 🕙 Filling spatial and temporal gaps: 70% of interactions occur outside of office hours, and in "hospital deserts" far from comprehensive hospitals, AI has become an important supplementary channel for accessing information.