To enhance the safety and service experience of premium travel, Gaode Taxi recently announced a comprehensive upgrade to its "Trip Guardian" system, jointly launching the "AI Service Defender" with partner ride-hailing platforms. This feature uses minute-level intelligent anomaly detection and full-process automated intervention mechanisms to proactively protect high-value orders such as luxury cars, business vehicles, and private cars. It is now officially launched in four cities: Beijing, Shanghai, Hangzhou, and Chengdu.

 AI Real-Time Protection: From "Post-Event Complaints" to "In-Process Intervention"

The "AI Service Defender" relies on Gaode's self-developed multimodal AI model to monitor and intelligently assess risky behaviors such as abnormal stops, detours, frequent sudden braking, and long periods of silence during the trip. Once the system identifies potential risks, it automatically triggers a graded response within minutes:

- Mild anomalies: Send voice reminders to drivers to guide them in standardizing their service;

- Moderate risks: Proactively call passengers to confirm their safety and notify platform customer service to intervene;

- Severe incidents: Immediately coordinate with the police and partner platforms to activate emergency protocols.

Compared to traditional passive models that rely on user-initiated complaints, the AI Service Defender shifts safety protection from "post-event tracking" to "in-process intervention," significantly reducing response time and improving efficiency.

 Focusing on Premium Travel, Creating an "Assured + Luxurious" Experience

This new feature initially prioritizes orders for premium vehicles, business cars, and luxury cars, highlighting Gaode's emphasis on the safety and experience of high-net-worth users. Data shows that these types of orders typically have longer average trip durations and higher proportions of nighttime travel, with more stringent requirements for service reliability. The "AI Service Defender" provides "invisible protection" for passengers without disrupting normal trips through seamless technology.

 AIbase Observations: Ride-Hailing Platforms Enter the "Proactive Safety" Era

With the maturity of large models and edge computing technologies, the safety systems of ride-hailing platforms are shifting from "rule-driven" to "intelligent-driven." Gaode's recent upgrade is not only a technological evolution but also a leap in service philosophy — true premium travel goes beyond luxurious vehicles, but also involves full-process control and peace of mind.